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 | In addition to our WhatsUp Training Courses, Alkia offers three levels of WhatsUp Professional Installation and Configuration Services to meet the needs of your business. This provides you with the professional services you need to meet your goals while remaining flexible and cost effective in implementing a new software tool. |
Phone Support Service is not a replacement for any existing service agreements, but rather an inexpensive enhancement allowing you access to our highly trained technicians who have the answers you need, fast. If you are tired of knowledge bases and automated responses that don’t fix the problem or spending alot of time to find out the problem is with another application not covered, then you absolutely need our Phone Support to help with your installation and configuration of WhatsUp network management software. Our highly trained technical staff can help with: - installation questions
- usage training
- product compatibility and interoperability concerns
- documentation interpretation
- specific configuration details
Alkia's Remote Access Service is a safe, secure and inexpensive alternative to an onsite visit. This allows you access to our expert technicians who have the answers you need and the skills to get the job done – all without setting foot on site to perform your custom installation and configuration of WhatsUp. Remote Access is faster and less expensive, while still delegating specific tasks to certified technicians, alleviating impact on your internal IT Staff. Some of the Remote Access Services we can perform by remote access are: - new installation of software provided by Intelek
- product compatibility and interoperability investigation
- specific configuration details
- troubleshooting and system analysis
- usage and administration training
- documentation interpretation
Alkia's On-Site Service provides you with certified technicians to perform the installation, configuration, and maintenance of WhatsUp network monitoring software at your location. We can schedule onsite visits when it is convenient for you, to minimize business impact. Some of the On-Site Services we can perform are: - new installation of software provided by Intelek
- product compatibility and interoperability investigation
- specific configuration details
- troubleshooting and system analysis
- usage and administration training
- documentation interpretation
Invest a little with Alkia's professional services, and immediately get the benefits of our highly trained staff at a great value. You will get the prompt, professional service you deserve and the very best solutions available. |
