Monitoring Your Entire IT Infrastructure

Alkia is the Zenoss partner and integrator in Thaland. Zenos IT Management solutions are designed to deliver value regardless of an organization's size or budget:

• Across key IT Management disciplines
• Across the Physical and Virtual* Infrastructure Stack
• Across Organizational Boundaries

With a wide array of product options and support options, Zenoss allows each organization to select the best combination for their needs. There are even special offerings for Government Agencies, Service Providers, and Educational Institutions.

Using a unique approach to software development, Zenoss solutions deliver the best of all worlds:

• Robust combination of full infrastructure monitoring and expert point solutions usually associated with traditional management suites
• Ease of installation and use usually found in point solutions

And since Zenoss leverages its open source roots and large community, Zenoss solutions are available at a fraction of the cost of comparable solutions.

* Note: Virtualization Monitoring is only available in Zenoss Enterprise.

Determine which Zenoss Edition is right for you.

Zenoss delivers a single product to monitor the entire IT infrastructure:

• Networks - Routers, Switches, Firewalls, Access Points
• Servers - Microsoft Windows, Linux, Unix, HP, NetApp, Dell
• Virtualization - Complete VMware Virtual Infrastructure (VI3) Management, XenSource Monitoring
• Applications - Processes, Ports, Web Apps, Web Services, Databases, Middleware, Commercial Apps

Across the full lifecycle:

• Configuration Management - Auto-discovery, inventory, CMDB, change tracking
• Availability Management - Active tests up and down the stack
• Performance Monitoring - Collect and analyze metrics up and down the stack
• Event/Log Management - Central collection and management of alarms and breaches
• Automatic Remediation - Respond to and resolve issues as they occur

Using agentless collection and standards-based management protocols:

• WMI, PerfMon, SNMP, JMX, HTTP, Telnet, SSH, Syslog, ICMP, FTP, SMTP, etc.

Compare Zenoss Core, Zenoss Professional, and Zenoss Enterprise

	Core	Pro	Enterprise
Capabilities
Configuration Management Database (CMDB)
Auto-Discovery
Inventory & Change Tracking
Availability Monitoring
Performance Monitoring
Event/Log Management
Alerting & Reporting
Automatic Remediation
Web Portal & Dashboards
Integration APIs
Network Visualization (Geography & Topology)
Community Report Library
Community Monitor Library
Role-Based Access Control
Commercial Report Library
Commercial Monitor Library
Commercial Integration Library
Commercial Model Library
WMI based modeling of disk, CPU, h/w & s/w inventory
Windows Perfmon Support
RANCID Integration
Tomcat Monitoring
Complete VMware Virtual Infrastructure (VI3) Management
Enhanced Oracle Monitoring
Advanced WebLogic and JBoss Monitoring
Synthetic Transactions (Web, Email, Database)
Predictive Thresholds
Remedy Integration
Global Dashboard
Distributed Configuration Manager
High Availability Package Available
Builds/Deployment Options
Software Appliance (Evaluation)
Source Installation
Native Binary Installers
Point & Click Stack Installers
Certified Commercial Builds
Software Appliance (Production)
Hardware Appliance
Distributed Collector Package
Service Features
Community Forum Access
Deployment Planning Professional Services		2 hours	3 hours
Web-based Portal		Unlimited	Unlimited
E-mail Incident Support
Phone Support		4 / year	Unlimited
Priority 1/High Severity Response Time SLA		8 hours	4 hours
Automatic Patch Management
Software Update Service
Unlimited Phone Support
Remote Troubleshooting
Platinum Upgrade Option
IP Assurance
Repair and Replace
Indemnification		with Gold service plan

Zenoss Professional Edition and Zenoss Enterprise Edition Pricing

**Volume Pricing:

Volume discounts, site licenses, and corporate-wide licensing are available for environments larger than 500 managed resources.

Contact Zenoss Thailand Sales to learn more.

What's a "Managed Resource"?

For Non-Virtual Environments
Managed Resource = any network-connected device such as a server, router, switch, IP phone, UPS, etc.

For Virtualized Environments
In addition to all connected devices, each virtual machine (VM) with a unique IP address is also a managed resource. (Example: 1 Solaris Server with 4 VMware VM's = 5 Managed Resources)

Compare Zenoss Service Plans

	Silver	Gold	Platinum
Account Management
Deployment Planning with Zenoss Architect	2 hours	3 hours	4 hours
Quarterly Review and Planning
Designated Account Manager
Incident Support
Web-based Portal	Unlimited	Unlimited	Unlimited
E-mail	Unlimited	Unlimited	Unlimited
Phone	4 per year	Unlimited	Unlimited
Support Hours	Mon-Fri, 7AM to 9PM EST
Priority 1/High Severity Response Time SLA	8 hours	4 hours	2 hours
24x7 Support for Critical Issues
Remote Trouble Shooting
Maintenance & Administration
Automatic Patch Management & Software Update Service*
Remote Administrator
Upgrade Assistance
Training
Zenoss Administration Course (Seats Included)	1 seat	2 seats	3 seats
IP Assurance
Repair and Replace
Indemnification

* Automatic Patch Management and Software Update Service only available for hardware and software appliance packages